
The Polynesian Cultural Center – Recaptures Control of its Transportation Market
In the early 2000s, PCC reclaimed control of its transportation—and its guest experience. After decades of Waikīkī tour operators consolidating ticket sales, dictating schedules, and siphoning retail and dining, President & CEO Alfred Grace and strategist J. Alan Walker led a 2002 reset: no more consolidation, direct sales incentives, and PCC-managed charters and dispatch. Buses arrived earlier, NPS rose, margins improved, and partnerships professionalized (eventually with Roberts Hawai‘i and camera-based quality scoring). The shift remains a strategic victory for PCC.